It’s a crucial time to re-frame, revive, thrive… and bring back the vibe!
As part of this 8 module course, we will give you the tools, training and tactics you need to become a future-proof savvy and smart ‘Hospitality Hero!’
Do you aspire to have a more common sense approach to hospitality?
Are you ready to embark on a new way of working?
We’re inviting hospitality heroes from across the world to join our community and embark on our ground-breaking online course; to connect, share stories, be real and explore new styles and strategies…
whilst empowering you to go from manager to leader and become a future-proof savvy and smart ‘Hospitality Hero!’
It’s a crucial time to re-frame, revive, thrive… and bring back the vibe!
As part of this 8 module course, we will give you the tools, training and tactics you need to become a future-proof savvy and smart ‘Hospitality Hero!’
Do you aspire to have a more common sense approach to hospitality?
Are you ready to embark on a new way of working?
We’re inviting hospitality heroes from across the world to join our community and embark on our ground-breaking online course; to connect, share stories, be real and explore new styles and strategies…
whilst empowering you to go from manager to leader and become a future-proof savvy and smart ‘Hospitality Hero!’
Hospitality is one of the largest economical generated revenues for many countries across the globe.
However, the pandemic has cast a serious and long lasting impact on the industry, the current state of play means that many restaurants and hotels around the world are simply putting ‘one step in front of the other’ as they try to survive.
Many managers and staff have become monotonous, stuck on autopilot and have lost their mo-jo and we are seeing huge staff shortages and recruitment/retention difficulties - with huge generational gaps.
Together with these issues, many hospitality venues are also having to navigate rising inflation, including; energy bills and food prices… and alongside this, there is a dampening in consumer confidence, with many cutting down and being cautious when it comes to spending.
All of this is leading to many hospitality businesses and upper management feeling they are on the brink – stretched, pressed and stressed!
Hospitality can be a pressed environment
There’s so many pressured elements within hospitality, it’s a pressed environment; earth wind and fire, the calm before the storm, the hurricane, then there’s the fire and rarely in hospitality do we get away without feeling the flambé – and let’s face it, feeling the heat in hospitality is often where a hospitality hero gains there superpower and learns how to fly with added flambé flavour!
With The Hospitality Hero, there is passion, we are excited about gathering global leaders together to advocate for our industry and push for change, ensuring we are able to lead effectively and rebound strongly, with quality customer service that meets a new demand for travel and a desire for unique experiences.
It’s super clear that we need to adapt to changing consumer preferences and technological advancements to remain competitive, and this takes a super savvy approach.
Hospitality is a ‘tale as old as time’ tradition that we are at risk of losing.
Our savvy approach fuses the old with the new, giving you the tools, training and tactics to ensure that quality customer focused service, doesn’t head for ‘a land that time forgot’.
Many of us have been in management mode with our eyes all over the operation and day-to-day goings on, which means we have lost our focus on leadership. In hospitality we need to lead and have our eye on the business.
This 8 week course is for management to bring back the aspects of hospitality that have elapsed, got lost or have just been overlooked for way too long.
With The Hospitality Hero, there is passion, we are excited about gathering global leaders together to advocate for our industry and push for change, ensuring we are able to lead effectively and rebound strongly, with quality customer service that meets a new demand for travel and a desire for unique experiences.
It’s super clear that we need to adapt to changing consumer preferences and technological advancements to remain competitive, and this takes a super savvy approach.
Hospitality is a ‘tale as old as time’ tradition that we are at risk of losing.
Our savvy approach fuses the old with the new, giving you the tools, training and tactics to ensure that quality customer focused service, doesn’t head for ‘a land that time forgot’.
Many of us have been in management mode with our eyes all over the operation and day-to-day goings on, which means we have lost our focus on leadership. In hospitality we need to lead and have our eye on the business.
This 8 week course is for management to bring back the aspects of hospitality that have elapsed, got lost or have just been overlooked for way too long.
IT'S TIME TO LEAD
Define: Savvy - Shrewd and knowledgeable; having common sense and good judgement.
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Are you and your team frustrated?
-
Are you fed up of the day-to-day drama?
-
Are you feeling pressed, stretched and stressed?
-
Do you want a better work/life balance for you and your team?
-
Do you want to get underneath the daily challenges you’re facing in the workplace day in day out and tackle them head on?
-
Do you want to ultimately unlock more profitability?
-
Do you want to work smarter not harder?
-
Do you want to lead from the front – not manage?
-
Do you want to break free of those hospitality woes and shackles?
-
Do you ultimately want to elevate your business and your influence on the business and industry in a modern, progressive way?
We invite you to join Steven and a community of like-minded Hospitality Heroes online, as together we aim higher and share hospitality stories, tips and build connections, all whilst taking your business and mission to the next level!
As part of our course we encourage honest discussions within a safe space, where together we can share our experiences of the hidden world and behind the scenes realities we all face daily.
This fully interactive 8 week course, allows you to learn straight from the Hospitality Hero himself, internationally recognised, award-winning, Steven Hesketh, who has over 30 years experience in the trade and is currently running the most profitable hospitality business he ever has.
Starting his career in hospitality in Australia at the age of 15, Steven moved to England and earned his stripes, moving up the hospitality career ladder leading hotels and restaurants across the UK.
Steven has navigated many challenges and has celebrated many successes. He’s gone from zero to hero.
You may have only heard one side of his story, but the reality is that Steven has been flambéed, burnt to a high level, but the flambéing process only added to his experience, giving him even more flavour!
Using his savvy resilience during the pandemic, Steven has seen his three independent hotels not only survive, but thrive – each continuing to offer an extraordinarily high quality service for every clientele and customer.
Steven is passionate about continually growing his network and advocating for the industry.
He is a leader in many tourism led boards, including; being the Chair of Chester Hospitality Association, Vice-chair of Liverpool Hospitality Association and Steven was instrumental in driving the UK’s first Accommodation Business Improvement District across the line to help the city deliver key tourism events, marketing and destination management.
He also runs the yearly Hospitality People Awards in the two separate cities and also sits on the UK Hospitality Northern board – Steven is well connected, well informed and well aware, as he zealously continues on his mission to support and save the hospitality industry.
Steven is proud of his journey and success, and extremely proud of ‘Team Hesketh’ - hospitality is the core of what the family do and he is often joined by his wife of 25 years, twin girls and son, who are all involved in the family business. ‘Team Hesketh’ are great hospitability operators, who have a proven-track record of running great hotels; some say they are ‘the best in class, suave and savvy!’
Steven is super passionate about connecting with more hospitality leaders from across the globe to reintroduce a more savvy common sense approach to hospitality, whilst changing perceptions and sharing his successful strategies, which embrace a blended mix of Australian Fair Dinkum and Quintessentially British approach.
-
Are you and your team frustrated?
-
Are you fed up of the day-to-day drama?
-
Are you feeling pressed, stretched and stressed?
-
Do you want a better work/life balance for you and your team?
-
Do you want to get underneath the daily challenges you’re facing in the workplace day in day out and tackle them head on?
-
Do you want to ultimately unlock more profitability?
-
Do you want to work smarter not harder?
-
Do you want to lead from the front – not manage?
-
Do you want to break free of those hospitality woes and shackles?
-
Do you ultimately want to elevate your business and your influence on the business and industry in a modern, progressive way?
We invite you to join Steven and a community of like-minded Hospitality Heroes online, as together we aim higher and share hospitality stories, tips and build connections, all whilst taking your business and mission to the next level!
As part of our course we encourage honest discussions within a safe space, where together we can share our experiences of the hidden world and behind the scenes realities we all face daily.
This fully interactive 8 week course, allows you to learn straight from the Hospitality Hero himself, internationally recognised, award-winning, Steven Hesketh, who has over 30 years experience in the trade and is currently running the most profitable hospitality business he ever has.
Starting his career in hospitality in Australia at the age of 15, Steven moved to England and earned his stripes, moving up the hospitality career ladder leading hotels and restaurants across the UK.
Steven has navigated many challenges and has celebrated many successes. He’s gone from zero to hero.
You may have only heard one side of his story, but the reality is that Steven has been flambéed, burnt to a high level, but the flambéing process only added to his experience, giving him even more flavour!
Using his savvy resilience during the pandemic, Steven has seen his three independent hotels not only survive, but thrive – each continuing to offer an extraordinarily high quality service for every clientele and customer.
Steven is passionate about continually growing his network and advocating for the industry.
He is a leader in many tourism led boards, including; being the Chair of Chester Hospitality Association, Vice-chair of Liverpool Hospitality Association and Steven was instrumental in driving the UK’s first Accommodation Business Improvement District across the line to help the city deliver key tourism events, marketing and destination management.
He also runs the yearly Hospitality People Awards in the two separate cities and also sits on the UK Hospitality Northern board – Steven is well connected, well informed and well aware, as he zealously continues on his mission to support and save the hospitality industry.
Steven is proud of his journey and success, and extremely proud of ‘Team Hesketh’ - hospitality is the core of what the family do and he is often joined by his wife of 25 years, twin girls and son, who are all involved in the family business. ‘Team Hesketh’ are great hospitability operators, who have a proven-track record of running great hotels; some say they are ‘the best in class, suave and savvy!’
Steven is super passionate about connecting with more hospitality leaders from across the globe to reintroduce a more savvy common sense approach to hospitality, whilst changing perceptions and sharing his successful strategies, which embrace a blended mix of Australian Fair Dinkum and Quintessentially British approach.
The LIVE 8-week version of the course gives you access to;
Workshops, teachings, strategies, savvy takeaway sheets, checklists, guest speakers and direct access to Steven, from anywhere in the world.
He will walk you through everything you need to break free of those hospitality woes and shackles, to ultimately drive your business and your influence on the business and industry in a modern, progressive way.
When it comes to all of the bullet points above, the reality is that you maybe doing it, but are you doing it well?
As hospitality leaders the reality is ‘it’s our faces on the line’, so, it’s time to embark on training and get the tools and tactics to inspire and reignite the hospitality hero within you and your team.
With live Q&As with Steven each week and a whole community of hospitality heroes pulling in the same direction, you are sure to be set well and truly on your own road to success!
When it comes to all of the bullet points above, the reality is that you maybe doing it, but are you doing it well?
As hospitality leaders the reality is ‘it’s our faces on the line’, so, it’s time to embark on training and get the tools and tactics to inspire and reignite the hospitality hero within you and your team.
With live Q&As with Steven each week and a whole community of hospitality heroes pulling in the same direction, you are sure to be set well and truly on your own road to success!
Hospitality Hero
ACCESS TO OUR
Self-Study 8-module course
The Hospitality Hero
Leadership Development
£379
Hospitality Hero PLUS
ACCESS TO OUR
Self-Study 8-module course
The Hospitality Hero
Leadership Development
PLUS
A 1-to-1 Call with Steven Hesketh
£579
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